Term and Conditions

Welcome to Perennia Bloom Shop! We’re delighted to have you visit our online nursery. These Terms and Conditions outline the agreement between you and Perennia Bloom Shop regarding your use of our website and services. By accessing our site and making a purchase, you agree to these terms. Please read them carefully.

At Perennia Bloom Shop, we believe a garden is a living tapestry, woven with care and patience. These terms are designed to ensure that our relationship with you, our valued customer, is as healthy and flourishing as the plants we provide.

All content on this website, including but not limited to text, images, logos, plant descriptions, and photography, is the property of Perennia Bloom Shop and protected by intellectual property laws. You may access and use this content for personal, non-commercial purposes only.

You agree not to:

• Copy, reproduce, or distribute website content without our express permission
• Use our plant database or product information for commercial purposes
• Attempt to circumvent any technical protections or security measures on the site
• Use the website in any way that may damage, disable, or impair our services

We take great care in providing accurate descriptions and growing information for our plants. However, please note that:

• Plant appearance may vary slightly depending on the season
• Colours may differ slightly from what appears on your screen due to monitor variations
• We reserve the right to update product information, including prices, without prior notice
• While we strive for accuracy, occasional errors in description or pricing may occur

Our plant specialists are always available to answer any questions about specific varieties before you purchase.

When you place an order with Perennia Bloom Shop, you are offering to purchase products under these Terms and Conditions.

Order Process:

• All orders are subject to availability and confirmation of the order price
• We process orders within 1-2 business days of payment confirmation
• You will receive an order confirmation email once your payment is processed
• We reserve the right to refuse any order at our discretion

Payment Methods:

• We accept Visa, MasterCard, JCB, and PayPal
• All payments are processed securely through encrypted systems
• Your card will be charged at the time of order placement

Pricing:

• All prices are in British Pounds (£) and include VAT where applicable
• We reserve the right to adjust prices at any time, but changes will not affect confirmed orders

We ship to most regions worldwide, excluding Asia and certain remote areas due to phytosanitary regulations.

Shipping Options:

• Standard Shipping (£12.95): Shipped via DHL or FedEx. Delivery within 10-15 business days after dispatch
• Free Shipping: Available on orders over £50, shipped via EMS. Delivery within 15-25 business days after dispatch

Important Notes:

• Delivery times are estimates and not guaranteed
• We are not responsible for delays caused by customs, weather, or other factors beyond our control
• Some regions may require additional phytosanitary certificates at an extra cost
• You will receive a tracking notification once your order is dispatched

Please ensure someone is available to receive your plants upon delivery. We cannot be held responsible for plants left unattended that suffer damage as a result.

We want you to be completely satisfied with your purchase. Please review our return policy carefully:

General Returns:

• You may return plants within 15 days of receipt for a full refund or exchange
• Plants must be in their original condition and packaging where possible
• To initiate a return, please email us at [email protected] with your order number

Non-Returnable Items:

• Allium (bulbs) and Alstroemeria (roots/plants) cannot be returned unless they arrive dead or damaged, due to their sensitive nature
• Custom or special orders are not eligible for return unless faulty

Return Process:

• Contact us within 15 days of receipt to receive a Returns Authorisation number
• Carefully repackage the plants following our instructions
• For returns due to our error, we will provide a pre-paid shipping label
• For returns based on customer preference, you are responsible for return shipping costs

Refunds:

• Refunds are issued to the original payment method
• Please allow 3-5 business days for processing after we receive returned items
• Credit/debit card refunds may take 5-10 business days to appear on your statement
• PayPal refunds typically appear shortly after processing
• The original outbound shipping fee is non-refundable for returns based on customer preference

As our valued customer, we ask that you:

• Provide accurate and complete information when placing orders
• Carefully inspect plants upon delivery and notify us within 48 hours of any issues
• Follow planting and care instructions provided with your plants
• Understand that plants are living organisms and their success depends on local conditions, planting time, and aftercare
• Ensure plants you order are suitable for your climate and growing conditions
• Comply with any import regulations or restrictions in your country

Perennia Bloom Shop provides plants and gardening products for informational and recreational purposes. While we take every care to provide healthy, viable plants, we cannot guarantee:

• That every plant will thrive in your specific garden conditions
• Exact flowering times or ultimate plant size
• Survival rates after planting, as these depend on many factors beyond our control

Our total liability to you for any claim relating to your order shall not exceed the total value of your order. We are not liable for any indirect or consequential losses.

Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence or for fraud.

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our website, you consent to such processing.

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the modified terms.

These Terms and Conditions are governed by English law. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.