Dear Fellow Garden Enthusiasts,

At Perennia Bloom Shop, we believe that cultivating your dream garden should be a joyful and seamless experience, and this includes protecting your personal information with the same care we devote to nurturing our hardy perennials. Just as the Aconitum and Alchemilla thrive in well-tended soil, your privacy thrives under our meticulous attention. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website, perennials-onsale.com.

We are committed to complying with applicable data privacy laws, including the UK General Data Protection Regulation (UK GDPR).

1. Information We Collect

To process your order and help your garden flourish, we collect information that you provide directly to us. This includes:

  • Personal Identifiers: Your name, email address, shipping address, and phone number, which we use to process your order and send you updates on your plants.
  • Payment Information: When you make a purchase, our secure payment gateway processes your credit/debit card details (Visa, MasterCard, JCB) or your PayPal information. We do not store your full financial details on our servers.
  • Account Information: If you create an account with us, we store your login details and order history to make your next visit as smooth as possible.
  • Technical Data: We automatically collect information about your device and browsing actions, such as your IP address, browser type, and how you navigated our menu of Acanthus and Alstroemeria.

2. How We Use Your Information

We use your information with the same integrity we apply to our gardening practices:

  • To process your orders and deliver your plants to your door, whether you’re in the UK or abroad (excluding parts of Asia and a few remote regions).
  • To communicate with you about your order, respond to your enquiries sent to [email protected], and provide customer support.
  • To improve our website and the range of perennials we offer, ensuring it remains as secure and reliable as the roots of an Alcea.
  • With your consent, to send you newsletters about new varieties like Agapanthus and gardening tips.

3. Data Sharing and Disclosure

We treat your data with the confidentiality it deserves. We do not sell your personal information to third parties. We only share your data when necessary for the following purposes:

  • Service Providers: We share your data with trusted partners who provide essential services, such as payment processing (e.g., PayPal), shipping carriers, and IT support. These partners are obligated to protect your data.
  • Legal Obligations: We may disclose your information if required by law or to protect our rights and the safety of our customers.

4. Data Storage and Security

Your personal data is stored securely on our servers, which are located within the UK and European Economic Area (EEA). We implement a variety of security measures, including advanced encryption technology, to protect your information from unauthorised access, just as we protect our plants in our Truro nursery. We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy.

5. Your Rights

You have rights regarding your personal data, including the right to:

  • Access the personal data we hold about you.
  • Correct inaccurate data we have about you.
  • Request the deletion of your personal data.
  • Object to or restrict how we use your data.
  • Withdraw your consent for marketing communications at any time.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request in a timely manner, as required by law.

6. Cookies and Tracking Technologies

Our website uses cookies—small text files placed on your device—to enhance your browsing experience. They help us remember your preferences, analyse how you explore our menu of Achillea and Allium, and improve our site’s functionality.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website.

7. Contact Us

If you have any questions about this Privacy Policy or our data practices, please do not hesitate to reach out to us:

Perennia Bloom Shop
38 New Bridge St,
Truro, GB TR1T 5BV
Email: [email protected]

Thank you for trusting Perennia Bloom Shop. We are committed to protecting your privacy as we help your garden grow.

Happy Gardening!

The Perennia Bloom Shop Team